Check your store purchase history and subscription list to identify what each charge covers. An additional charge may relate to another purchase, another account, or a renewal. The charge alone does not confirm its cause.
Compare the provider, purchase date, amount, and order reference with your ListenMe receipt. If another account or family member uses the same payment method, review those purchases too.
If you find an unwanted subscription, cancel it with its billing provider. If you believe the charge is incorrect, follow the provider’s support or refund process.
Need more help? Contact [email protected] with your purchase platform, receipt or order reference, and a description of the issue. Do not send your password or full payment card details.