Compare both transactions with your store purchase history. Check their dates, amounts, order references, and whether each transaction is pending or completed.
The transactions may relate to different purchases, subscriptions, or accounts. If one is pending, ask your billing provider or bank whether it is a temporary authorization. Do not assume that two entries mean two completed ListenMe purchases.
If both are completed charges for the same purchase and you cannot explain them, contact the billing provider and ListenMe support with both references.
Canceling a subscription stops future renewal according to its terms. It does not automatically resolve an earlier billing issue.
Need more help? Contact [email protected] with your purchase platform, receipt or order reference, and a description of the issue. Do not send your password or full payment card details.