A bank statement description depends on the billing provider and may not identify the app clearly.
For Apple purchases, you may see apple.com/bill. This description can cover different Apple purchases, so match the charge against your Apple purchase history.
For Google Play purchases, compare the transaction with your Google Play order history and confirmation email.
Use the purchase date, amount, currency, and order reference to identify the transaction. A bank description alone is not enough to confirm a ListenMe purchase.
If the charge does not match your records, contact the billing provider.
Need more help? Contact [email protected] with your purchase platform, receipt or order reference, and a description of the issue. Do not send your password or full payment card details.