Your receipt helps identify the account, provider, and purchase associated with a charge. Keep the order or transaction reference, purchase date, amount, currency, and product name.
For Apple purchases, review purchase history at https://reportaproblem.apple.com using the Apple Account that made the purchase.
For Google Play purchases, check the confirmation email sent to the purchasing Google Account or open your Google Play order history.
When contacting support, share the receipt or order reference and the issue you are experiencing. Hide unrelated purchases and sensitive payment information.
A receipt confirms a purchase record. Check subscription settings for current active status and renewal details.
Need more help? Contact [email protected] with your purchase platform, receipt or order reference, and a description of the issue. Do not send your password or full payment card details.