If ListenMe will not open, closes immediately, or stays on the loading screen, try the following steps.
1. Close and reopen the app
Close ListenMe completely, then launch it again. If the problem continues, restart your device.
2. Check for updates
Open the App Store or Google Play and check whether a ListenMe update is available. Install it, then try opening the app again.
3. Check your connection
If the app stays on the loading screen, make sure you have a working internet connection. If possible, try a different Wi-Fi network or mobile data connection.
4. Check available storage
If your device storage is full, free up some space using your device settings and try again.
Before reinstalling
Deleting the app may remove content or progress stored only on your device. If you cannot confirm that your content is backed up or accessible through your account, contact support before uninstalling. If you reinstall, make sure you know which ListenMe account and store account you used.
If the issue continues
Email [email protected] with your device model, operating system version, and ListenMe version if known. Tell us whether the app closes immediately, displays an error, or remains on a loading screen. Include when it started, the steps you tried, and a screenshot or short screen recording if possible. Hide private information before sending it.
These details help the support team investigate and advise you on the next steps.