If you need help with ListenMe, email [email protected]. Clear details help us understand the issue and investigate it.
What to include
• The email address associated with your ListenMe account, if you have one.
• Your device model, iOS or Android version, and ListenMe app version. If the app will not open, mention that you cannot check the app version.
• A short description of what happened and what you expected to happen.
• The steps that lead to the issue, when it started, and whether it happens every time.
• The exact error message and any troubleshooting steps you have already tried.
• Screenshots or a short screen recording, if available. Hide passwords, verification codes, private content, and payment details.
For subscription or billing questions, also include the purchase platform, purchase date, and receipt or order reference. Do not send your full payment card number.
Before contacting us
Browse the relevant FAQ for your issue. For missing Pro access, check your subscription status in the store account used for the purchase and review the restore guide. For technical issues, try reopening the app, restarting your device, and checking for app updates. For sign-in issues, use the guidance that matches your sign-in method.
Replies and follow-ups
Check your inbox and Spam or Junk folder for replies. If you need to follow up or share new details, reply to the same email thread so the information stays together. If the issue resolves, let us know.